Call completion issues include the failure to complete calls as well as significant quality issues with those that do get through. The FCC has recognized these problems threaten the “availability of reliable telephone service to consumers, businesses, and public health and safety officials in rural America.” NECA and rural associations NTCA and WTA have raised awareness among industry stakeholders as we seek to mitigate this ongoing threat to rural subscribers.
Associations meet with FCC staff on call completion issues
02.09.15 – NECA, NTCA and WTA recently met with FCC staff to discuss rural call completion issues.
Verizon agrees to $5 million settlement in rural call completion practices investigation
01.28.15 - The FCC recently entered into a consent decree with Verizon, settling an Enforcement Bureau inquiry into the company’s failure to investigate whether rural customers could receive long distance or wireless calls to landline phones. News release | Adopting Order
Associations file comments with OMB on proposed call completion data collection rules
01.20.15 – NECA, NTCA, WTA and ERTA recently filed comments with the Office of Management and Budget on proposed FCC rules to help curb the problem of calls not completing in rural areas. more >>
11.11.14 - Associations again press FCC for resolution to call completion problems08.19.14 - Associations air concerns on delay in call completion proceeding 07.29.14 - Associations discuss call completion reporting requirements with FCC staff05.14.14 - NECA, rural associations comment on petitions for waiver of call completion reporting requirements03.14 14 - Associations discuss call completion reporting requirements with FCC staff03.05.14 - NECA, rural associations oppose reconsideration pleas in call completion proceeding02.19.14 - NECA, rural associations respond to comments in call completion further rulemaking01.22.14 - NECA, rural associations file comments on issues raised in further rulemaking proceeding
Association Activity archives
Despite recent FCC efforts, rural call completion issues persistCall Completion Order signals welcome reliefIndustry eagerly awaits call completion orderPositive steps seen in rural call completion efforts Pressure to resolve call completion issues reaches new heights Pressure for call completion enforcement increases Call completion problems persist in rural America
To learn more, contact Bob Gnapp, Director Member Training and Network Analysis, 800.892.3322 (x4415).