Call completion issues include the failure to complete calls as well as significant quality issues with those that do get through. The FCC has recognized these problems threaten the “availability of reliable telephone service to consumers, businesses, and public health and safety officials in rural America.” NECA and rural associations NTCA and WTA have raised awareness among industry stakeholders as we seek to mitigate this ongoing threat to rural subscribers.
Matrix to pay $875K, implement compliance plan to resolve investigation
06.05.14 – The FCC’s Enforcement Bureau has resolved allegations that Matrix Telecom failed to complete long-distance calls to rural areas on a just, reasonable and non-discriminatory basis. Order and Consent Decree | News Release | Sen. Thune statement | Sen. Johnson statement
05.14.14 - NECA, rural associations comment on petitions for waiver of call completion reporting requirements03.14 14 - Associations discuss call completion reporting requirements with FCC staff03.05.14 - NECA, rural associations oppose reconsideration pleas in call completion proceeding02.19.14 - NECA, rural associations respond to comments in call completion further rulemaking01.22.14 - NECA, rural associations file comments on issues raised in further rulemaking proceeding
Association Activity archives
Call Completion Order signals welcome reliefIndustry eagerly awaits call completion orderILEC OCN List Positive steps seen in rural call completion efforts Pressure to resolve call completion issues reaches new heights Pressure for call completion enforcement increases Call completion problems persist in rural America
To learn more, contact Bob Gnapp, Director Member Training and Network Analysis, 800.892.3322 (x4415).