Call completion issues include the failure to complete calls as well as significant quality issues with those that do get through. The FCC has recognized these problems threaten the “availability of reliable telephone service to consumers, businesses, and public health and safety officials in rural America.” NECA and rural associations
WTA have raised awareness among industry stakeholders as we seek to mitigate this ongoing threat to rural subscribers.
FCC announces updated OCNs for call completion reporting
11.23.16 - The Wireline Competition Bureau issued a Public Notice announcing NECA has provided the Bureau with an updated list of rural and non-rural operating company numbers for the 2017 calendar year, in accordance with the FCC's rural call completion rules.
House passes rural call completion
– The U.S. House of Representatives passed H.R. 2566,
the Improving Rural Call Quality and Reliability Act of 2016, which requires
intermediate providers to register with the FCC and comply with the service
quality standards set by the agency to improve call quality in rural areas.The
legislation would give the FCC 180 days to issue rules to establish a registry
of providers and one year to establish service quality rules.
House passes Communications Act Update of 2016
09.28.16 – Yesterday the House amended
and passed S. 253, The
Communications Act Update of 2016. Among the amendments to the bill is the previously
approved bill H.R. 2566, Improving Rural Call Quality
and Reliability. This
legislation moves to the Senate for consideration.
02.24.16 - NTCA, Pine Belt Telephone, NECA discuss rural call completion issues02.09.15 - Associations meet with FCC staff on call completion issues
01.20.15 - Associations file comments with OMB on proposed call completion data collection rules
11.11.14 - Associations again press FCC for resolution to call completion problems
08.19.14 - Associations air concerns on delay in call completion proceeding
07.29.14 - Associations discuss call completion reporting requirements with FCC staff
Association Activity archives
Rural call completion workshop draws FCC staff, industry stakeholders
Despite recent FCC efforts, rural call completion issues persist
Call Completion Order signals welcome relief
Industry eagerly awaits call completion order
Positive steps seen in rural call completion efforts
Pressure to resolve call completion issues reaches new heights
Pressure for call completion enforcement increases
Call completion problems persist in rural America
To learn more, contact
Bob Gnapp, Director Member Training and Network Analysis, 800.892.3322 (x4415).