Call completion issues include the failure to complete calls as well as significant quality issues with those that do get through. The FCC has recognized these problems threaten the “availability of reliable telephone service to consumers, businesses, and public health and safety officials in rural America.” NECA and rural associations
WTA have raised awareness among industry stakeholders as we seek to mitigate this ongoing threat to rural subscribers.
NTCA, Pine Belt Telephone, NECA
discuss rural call completion issues
02.24.16 - NTCA, Pine Belt Telephone, and NECA
met with Daniel Kahn of the Wireline Competition Bureau on February 21 while attending an NTCA conference to discuss rural call completion issues. They discussed the fact that rural consumers continue to face call completion problems, the FCC’s efforts to ensure that rural calls complete, and the
terminating LEC’s inability to directly track down the source or cause of call failure on calls that never reach their network.
02.09.15 - Associations meet with FCC staff on call completion issues
01.20.15 - Associations file comments with OMB on proposed call completion data collection rules
11.11.14 - Associations again press FCC for resolution to call completion problems
08.19.14 - Associations air concerns on delay in call completion proceeding
07.29.14 - Associations discuss call completion reporting requirements with FCC staff
Association Activity archives
Rural call completion workshop draws FCC staff, industry stakeholders
Despite recent FCC efforts, rural call completion issues persist
Call Completion Order signals welcome relief
Industry eagerly awaits call completion order
Positive steps seen in rural call completion efforts
Pressure to resolve call completion issues reaches new heights
Pressure for call completion enforcement increases
Call completion problems persist in rural America
To learn more, contact
Bob Gnapp, Director Member Training and Network Analysis, 800.892.3322 (x4415).