• Digital Literacy

    Increasing broadband adoption is vital to the long-term prosperity of our nation in general, and of our members in particular. Perhaps the biggest barrier to adoption is the lack of digital literacy. The FCC reports 66 million Americans are digitally illiterate; that is, they lack the basic skills to operate a computer and access the internet. This represents a potential market for members to tap into to increase take rates and enhance revenues.

    If you would like to set up a program in your community to promote digital literacy or want to expand your current program, NECA is here to help.

    NECA training curriculum

    We have created a digital literacy program, comprised of two main courses:

    First Steps covers basic computer usage. Presentation materials are for members only (login required).

    Module 1: Computer Systems   Slides | Instructor Notes
    Module 2: Computer Desktop   Slides | Instructor Notes
    Module 3: Introduction to Computer Utilities     Slides | Instructor Notes
    Module 4: Electronic Folders and Files   Slides | Instructor Notes

    Internet Access provides basic to advanced internet skills.

    Module 1: Internet Overview   Slides | Instructor Notes 
    Module 2: Electronic Mail   Slides | Instructor Notes
    Module 3: Internet Security and Family Safety    Slides | Instructor Notes

    Each course includes detailed instructor notes and is subdivided into smaller modules, providing members the tools necessary to teach customers these skills. 

    Important information

    All materials are copyrighted by NECA. A member login and password are required to access this curriculum. NECA grants exclusive permission to its members and their community partners to use these resources for non-commercial educational purposes such as developing digital literacy programs for their communities as long as the proper notice of copyright is affixed.

    For more information on our training curriculum, contact Bob Gnapp.

  • Other resources

    Visit the websites below for information about digital literacy training and low-cost equipment.

    Digital Literacy logo

    • Digital literacy resources and collaboration

    • Share and enhance tools to learn computer and internet skills


    • Free digital literacy training

    • Discounted high-speed internet

    • Low-cost computers


    • Supplies refurbished PCs 

    • Offers a range of affordable computers and electronics