As we move forward in the new year, our focus remains on improving and modernizing our tariff and ancillary services to increase efficiency for you and provide a better experience for your customers.

At the beginning of each year, we take time to determine innovative services we can offer to help you.

For the past two years, many American lives have been shaped by telecommuting and learning from home. These unprecedented alterations to our daily activities presented countless technical challenges.

As our service pricing tool becomes more popular and member needs change, it is more important than ever to continually improve and enhance the SPT.

While drafting this article, I heard the song “The Way We Were” on the radio.

Since introducing our service pricing tool to our members just over a year ago, we decided some enhancements, fine tuning and new features would add value to a proven pricing aid.

You are likely familiar with the phrase “hindsight is 20/20,” but for our 2020 tariff initiatives, foresight is equally applicable. It doesn’t necessarily mean we can predict the future, but our foresight incorporates careful anticipation with insight.